Hi there,

Thanks for purchasing, here are the rules...

1. If you have purchased from ThemeForest, please Verify your Item Purchase Code before you open your ticket. ThemeForest have recently changed this, you need to do the following to get it:

- Go to your purchases then click download button, click 'Licence Certificate' (should look like this http://cl.ly/image/3v2E230l1u34)

- You should find the item purchase code in the text file that it downloads.

- Here is a helpful video... http://www.youtube.com/watch?v=Sv5VaORIS3A

2. Support is offered only for bugs and really small modifications (like a few lines of css or javascript). If you want bespoke modifications done to the theme, please contact us through http://www.meanthemes.com/contact with as much detail as possible.

3. We will endeavour to get back to you within 48 hours, we are usually much quicker than that though :)

4. Before submitting a ticket, please make sure you search through the open tickets to see if your question has already been answered.

5. Post as much info as you can on any issues: links and screenshots are a perfect way of doing this.

As a final note, please be courteous and polite to our support team. We offer theme support for free on all of our themes for bug fixes. We don't actually have to do this under ThemeForest rules, we do it because we like to help people and keep our themes up to date with new features.

We reserve the right to refuse support should your behaviour or the contents of your website be deemed inappropriate.

Thanks,

The MeanThemes Team :)

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