Okay

Howdy, we're taking a short holiday/vacation and will not be responding to any tickets between 9pm 30th July until 9am 4th August GMT+1.

Hi there,

Thanks for purchasing, here are the rules...

1. If you have purchased from ThemeForest, please Verify your Item Purchase Code before you open your ticket. ThemeForest have recently changed this, you need to do the following to get it:

- Go to your purchases then click download button, click 'Licence Certificate' (should look like this http://cl.ly/image/3v2E230l1u34)

- You should find the item purchase code in the text file that it downloads.

- Here is a helpful video... http://www.youtube.com/watch?v=Sv5VaORIS3A

2. Support is offered only for bugs and really small modifications (like a few lines of css or javascript). If you want bespoke modifications done to the theme, please contact us through http://www.meanthemes.com/contact with as much detail as possible.

3. We will endeavour to get back to you within 48 hours, we are usually much quicker than that though :)

4. Before submitting a ticket, please make sure you search through the open tickets to see if your question has already been answered.

5. Post as much info as you can on any issues: links and screenshots are a perfect way of doing this.

6. If you have an issue that is related directly to your website e.g. "I've uploaded this and it's not working" we will need to see a link of it not working so we can inspect and offer advice. We cannot unfortunately problem solve code issues from a screenshot.

7. Before you submit a support request please make sure you are running the latest version of your theme (and any required plugins), you can check this by going to the marketplace you bought the theme from and checking the changelog link.

As a final note, please be courteous and polite to our support team. We offer theme support for free on all of our themes for bug fixes. We don't actually have to do this under ThemeForest rules, we do it because we like to help people and keep our themes up to date with new features.

We reserve the right to refuse support should your behaviour or the contents of your website be deemed inappropriate.

Thanks,

The MeanThemes Team :)

  Featured Articles

PLEASE READ: When trying to install the theme, I've received the following message: "The package could not be installed. The theme is missing the style.css stylesheet."

It's ok, don't panic... when we submit the theme to the marketplace we have to submit all of our files. The zip you downloaded doesn't just contain the theme, it contains ...

Read Article

‚ÄčI'm getting an error whilst installing the required "MeanThemes Tools" plugin.

Don't worry, some hosts block external links unless they are WordPress.org links, just download the latest MeanThemes Tools from this permanent ...

Read Article

Why aren't I seeing Automatic Theme Updates appear anymore?

There is a simple answer and solution to this, read more on the new process in our blog post Installing Theme Updates (link).

Read Article

How do I import the demo data?

When you install our theme you'll see that it is setup almost exactly like the demo site.In the main zip download from ThemeForest you will find a folder called "Demo XML". ...

Read Article

How do I translate the theme?

These steps are for WordPress 4.0 and above...If you are using a version before WordPress 4.0, please check out this video guide ...

Read Article

  Public Ticket Activity

OPENWP photo caption hide Last comment 3 days ago from Lucas in Fixy Theme (WordPress)   1 OPENFont Smoothing Last comment 6 days ago from MeanThemes in Lore Theme (WordPress)   4 OPENsidebars Last comment 6 days ago from MeanThemes in Fitly Theme (WordPress)   2 OPENCaptions Displayed On Photos Last comment 1 week ago from MeanThemes in Festively Theme (WordPress)   2 CLOSEDClick on header goes to blog page Last comment 2 weeks ago from MeanThemes in Nerdy Theme (WordPress)   6 CLOSEDHeader logo on Chrome is sized incorrectly Last comment 2 weeks ago from MeanThemes in Peggy Theme (WordPress)   2 CLOSEDBlog page Last comment 2 weeks ago from MeanThemes in Literary Theme (WordPress)   9 CLOSEDArchive Page Last comment 3 weeks ago from MeanThemes in Preface Theme (WordPress)   2 CLOSEDsize Last comment 3 weeks ago from MeanThemes in Preface Theme (WordPress)   2 CLOSEDRemove comment count Last comment 3 weeks ago from MeanThemes in Nerdy Theme (WordPress)   6 CLOSEDSticky Header Conflicts with Mobile Menu Last comment 3 weeks ago from MeanThemes in Pushy Theme (WordPress)   7 CLOSEDAdd search icon into menu Last comment 3 weeks ago from MeanThemes in Wharton Theme (WordPress)   6 CLOSEDTranslation problems Last comment 3 weeks ago from MeanThemes in Nerdy Theme (WordPress)   2 CLOSEDFitVids Last comment 12:33am on July 7, 2015 from MeanThemes in Pushy Theme (WordPress)   8 CLOSEDGetting a Blog Category Dropdown fro the Main Menu Last comment 12:33am on July 7, 2015 from MeanThemes in Peggy Theme (WordPress)   2
https://meanthemes.ticksy.com/