Okay

Hi there,

Thanks for purchasing, here are the rules...

1. If you have purchased from ThemeForest, please Verify your Item Purchase Code before you open your ticket. ThemeForest have recently changed this, you need to do the following to get it:

- Go to your purchases then click download button, click 'Licence Certificate' (should look like this http://cl.ly/image/3v2E230l1u34)

- You should find the item purchase code in the text file that it downloads.

- Here is a helpful video... http://www.youtube.com/watch?v=Sv5VaORIS3A

2. Support is offered only for bugs and really small modifications (like a few lines of css or javascript). If you want bespoke modifications done to the theme, please contact us through http://www.meanthemes.com/contact with as much detail as possible.

3. We will endeavour to get back to you within 48 hours during Monday to Friday (we tend not to work weekends), we are usually much quicker than that though :)

4. Before submitting a ticket, please make sure you search through the open tickets to see if your question has already been answered.

5. Post as much info as you can on any issues: links and screenshots are a perfect way of doing this.

6. If you have an issue that is related directly to your website e.g. "I've uploaded this and it's not working" we will need to see a link of it not working so we can inspect and offer advice. We cannot unfortunately problem solve code issues from a screenshot.

7. Before you submit a support request please make sure you are running the latest version of your theme (and any required plugins), you can check this by going to the marketplace you bought the theme from and checking the changelog link.

As a final note, please be courteous and polite to our support team. We offer theme support for free on all of our themes for bug fixes. We don't actually have to do this under ThemeForest rules, we do it because we like to help people and keep our themes up to date with new features.

We reserve the right to refuse support should your behaviour or the contents of your website be deemed inappropriate.

Thanks,

The MeanThemes Team :)

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  Public Ticket Activity

Megan Error 500 and site crash, need help   Updated 38 minutes ago   1   Itsy Theme (WordPress) Most recent comment from Megan : Hello, Unfortunately my website stopped working and I contacted my web host to sort this out for me. We had to move the website over to default template as we discovered the theme was causing ... Liam Installing Issues   Updated 16 hours ago   2   Youthy Theme (WordPress) Most recent comment from MeanThemes: Hi Liam, You must have missed the banner somehow when you submitted a support ticket detailing a solution for the issue. Here is the link for ... Michael Update   Updated 2 days ago   4   Myth Theme (WordPress) Most recent comment from MeanThemes: No worries, THanks Chris Juan Bernavé Problemas con categorías   Updated 1 week ago   2   Bricky Theme (WordPress) Most recent comment from MeanThemes: Hi Juan, No we don't speak Spanish. Apologies for the delay, as stated on our ThemeForest page, we've been on holiday for the past 5 days, just catching up now. Make sure you have MeanThemes ... christopher image upload   Updated 3 weeks ago   2   Only Theme (WordPress) Most recent comment from MeanThemes: Hi Chris, We don't actually support Only anymore, as stated on the item page when you purchased. However, it sounds like it may possibly be a plugin conflict issue. I'd disable all plugins and ... Amanda Sticky Post Date   Updated July 22, 2016   4   Itsy Theme (WordPress) Most recent comment from MeanThemes: No problem at all :) James Hero images not loading   Updated July 11, 2016   4   JRNY Theme (WordPress) Most recent comment from MeanThemes: Hi James, If you've edited it you'll need to revert it before I can look. I need to see issues on the untouched theme. If you're editing things it should be done with a Child Theme, we provide ... William Sub Menu With - additional sub menu   Updated June 19, 2016   2   Youthy Theme (WordPress) Most recent comment from MeanThemes: Hi William You can use this CSS, paste it into the Appearance > Customize > Custom CSS Block... .header nav#nav ul li:hover ul li:hover > ul { left: 270px; } Thanks Chris Burg White header   Updated June 7, 2016   2   Lore Theme (WordPress) Most recent comment from MeanThemes: Hi Burger, It is semi transparent on your link?  If you want to change the colours, you can do that in Appearance > Customize > Colors To remove the header entirely you could use some ... Kamala Singly sticky post display entire category?   Updated June 6, 2016   2   Peggy Theme (WordPress) Most recent comment from MeanThemes: Hi Kamala, It can only be done with sticky posts. You could quite easily manipulate that with a Child Theme though. Or you could set up your sticky posts as posts and redirect them with ... Alberto Show post in static Homepage   Updated May 27, 2016   4   Youthy Theme (WordPress) Most recent comment from MeanThemes: Oh right I see, no that isn't possible without customistation. Thanks Chris Alberto Team Categories   Updated May 19, 2016   2   Youthy Theme (WordPress) Most recent comment from MeanThemes: Hi Alberto, Yes you'd attach them to a category and then link to the category directly e.g. http://youthy.mtdemo.wpengine.com/youthy/team-categories/youth/ Thanks Chris Samantha Comments Section not appearing on posts   Updated May 17, 2016   2   Peggy Theme (WordPress) Most recent comment from MeanThemes: Hi Samantha, Please check the Customizer settings... Appearance > Customizer > General Settings And make sure "Hide Comments" is unchecked/unticked. Thanks Chris Alberto Slider   Updated May 14, 2016   2   Youthy Theme (WordPress) Most recent comment from MeanThemes: Hi Alberto, If you go to themeforest and go to download then choose "All files and documentation" that zip you download there will contain the documentation in a folder ... Melissa Social Media Icons   Updated May 2, 2016   4   Itsy Theme (WordPress) Most recent comment from MeanThemes: No problem at all :)
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