Okay

Hi there,

Thanks for purchasing, here are the rules...

1. If you have purchased from ThemeForest, please Verify your Item Purchase Code before you open your ticket. ThemeForest have recently changed this, you need to do the following to get it:

- Go to your purchases then click download button, click 'Licence Certificate' (should look like this http://cl.ly/image/3v2E230l1u34)

- You should find the item purchase code in the text file that it downloads.

- Here is a helpful video... http://www.youtube.com/watch?v=Sv5VaORIS3A

2. Support is offered only for bugs and really small modifications (like a few lines of css or javascript). If you want bespoke modifications done to the theme, please contact us through http://www.meanthemes.com/contact with as much detail as possible.

3. We will endeavour to get back to you within 48 hours during Monday to Friday (we tend not to work weekends), we are usually much quicker than that though :)

4. Before submitting a ticket, please make sure you search through the open tickets to see if your question has already been answered.

5. Post as much info as you can on any issues: links and screenshots are a perfect way of doing this.

6. If you have an issue that is related directly to your website e.g. "I've uploaded this and it's not working" we will need to see a link of it not working so we can inspect and offer advice. We cannot unfortunately problem solve code issues from a screenshot.

7. Before you submit a support request please make sure you are running the latest version of your theme (and any required plugins), you can check this by going to the marketplace you bought the theme from and checking the changelog link.

As a final note, please be courteous and polite to our support team. We offer theme support for free on all of our themes for bug fixes. We don't actually have to do this under ThemeForest rules, we do it because we like to help people and keep our themes up to date with new features.

We reserve the right to refuse support should your behaviour or the contents of your website be deemed inappropriate.

Thanks,

The MeanThemes Team :)

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  Public Ticket Activity

Melissa Social Media Icons   Updated 3 days ago   4 Itsy Theme (WordPress) Most recent comment from MeanThemes:No problem at all :) Devon Campbell Aesop Story Engine chapter component not visible unless full width on   Updated March 26, 2016   4 Lore Theme (WordPress) Most recent comment from MeanThemes:Hi Devon,It's hard to see what's going on without actually logging in, can you send over a temporary administrator level access to your WordPress install please?Just to let you know, we have had ... Nijen No pages on the sitemap   Updated March 26, 2016   4 Lore Theme (WordPress) Most recent comment from MeanThemes:Snazzy! Nijen Comments on pages out to edges   Updated March 25, 2016   4 Lore Theme (WordPress) Most recent comment from MeanThemes:Cool! Nijen images not visible in Safari (Next and previous links)   Updated March 24, 2016   4 Lore Theme (WordPress) Most recent comment from MeanThemes:No problem at all :) Liz Justify text in "About You" widget?   Updated March 15, 2016   4   Peggy Theme (WordPress) Most recent comment from MeanThemes:No worries :) Liz Sticky post area title css   Updated March 14, 2016   2   Peggy Theme (WordPress) Most recent comment from MeanThemes:Yes, just take off the font-size: 50% part.ThanksChris Poonam Woocommerce   Updated March 14, 2016   2 Lore Theme (WordPress) Most recent comment from MeanThemes:Hi Poonam,No Lore is not WooCommerce ready and has not been designed with WooCommerce in mind.ThanksChris Liz About You widget - make picture bigger?   Updated March 10, 2016   4   Peggy Theme (WordPress) Most recent comment from MeanThemes:No problem at all :) Liz "About Me" widget title   Updated March 10, 2016   4   Peggy Theme (WordPress) Most recent comment from MeanThemes:No worries :) Liz Sticky posts area   Updated March 10, 2016   4   Peggy Theme (WordPress) Most recent comment from MeanThemes:No problem Liz :) Michael Mobile view   Updated March 8, 2016   2   Myth Theme (WordPress) Most recent comment from MeanThemes:Hi Michael,Try using the stacked logo for mobile option.ThanksChris Nathaniel Drop Cap   Updated March 7, 2016   4 Lore Theme (WordPress) Most recent comment from MeanThemes:Cool, that's good news. Liz Recent Posts Widget in Footer   Updated March 4, 2016   4   Peggy Theme (WordPress) Most recent comment from MeanThemes:Hi Liz,Ok I quickly switched the theme to a WordPress default (Twenty Fifteen) and the same issue occurs...Homepage: Any other page:So, it isn't Peggy that is causing the issue, it's one of your ... Liz Hide Category Title?   Updated March 4, 2016   2   Peggy Theme (WordPress) Most recent comment from MeanThemes:Sure thing.You can use this CSS, paste it into the Appearance > Customize > Custom CSS Block... .home-sticky-post .meta { display: none; } ThanksChris
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