Okay

Hi there,

Thanks for purchasing, here are the rules...

1. If you have purchased from ThemeForest, please Verify your Item Purchase Code before you open your ticket. ThemeForest have recently changed this, you need to do the following to get it:

- Go to your purchases then click download button, click 'Licence Certificate' (should look like this http://cl.ly/image/3v2E230l1u34)

- You should find the item purchase code in the text file that it downloads.

- Here is a helpful video... http://www.youtube.com/watch?v=Sv5VaORIS3A

2. Support is offered only for bugs and really small modifications (like a few lines of css or javascript). If you want bespoke modifications done to the theme, please contact us through http://www.meanthemes.com/contact with as much detail as possible.

3. We will endeavour to get back to you within 48 hours during Monday to Friday (we tend not to work weekends), we are usually much quicker than that though :)

4. Before submitting a ticket, please make sure you search through the open tickets to see if your question has already been answered.

5. Post as much info as you can on any issues: links and screenshots are a perfect way of doing this.

6. If you have an issue that is related directly to your website e.g. "I've uploaded this and it's not working" we will need to see a link of it not working so we can inspect and offer advice. We cannot unfortunately problem solve code issues from a screenshot.

7. Before you submit a support request please make sure you are running the latest version of your theme (and any required plugins), you can check this by going to the marketplace you bought the theme from and checking the changelog link.

As a final note, please be courteous and polite to our support team. We offer theme support for free on all of our themes for bug fixes. We don't actually have to do this under ThemeForest rules, we do it because we like to help people and keep our themes up to date with new features.

We reserve the right to refuse support should your behaviour or the contents of your website be deemed inappropriate.

Thanks,

The MeanThemes Team :)

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  Public Ticket Activity

Liz Featured image size   Updated 26 minutes ago   3   Peggy Theme (WordPress) Most recent comment from Liz:Perfect!! Just what I needed. Thank you for your awesome support! :) Liz Remove dark layer from homepage hero banner?   Updated 53 minutes ago   3   Peggy Theme (WordPress) Most recent comment from Liz:That worked! Thank you so much!! Liz Show full text of blog post   Updated 9 hours ago   2   Peggy Theme (WordPress) Most recent comment from MeanThemes:Hi Liz,Make sure you've turned off the auto excerpt from the customizer and are not using any read more or custom excerpt functionality and you should be able to do that.You will however need to add ... Jose Valverde Amatic SC fail   Updated 1 day ago   13   Festively Theme (WordPress) Most recent comment from MeanThemes:Hi Jose,Thanks for that, everything looks to be setup ok.When I was testing just now I noticed that sometimes the font loads, sometimes it doesn't - I'm wondering if something is blocking the ... Ian solid header color   Updated 6 days ago   4   Myth Theme (WordPress) Most recent comment from MeanThemes:It looks gorgeous Ian :) tom Full post on home page and archive   Updated 1 week ago   2   Literary Theme (WordPress) Most recent comment from MeanThemes:Hi Tom,Full content posts in archive, ignores the "excerpt" and "read more" functionality, so all the posts don't need to be edited."Use the standard WordPress read more functionality" allows custom ... Lionel Facebook "like" button   Updated 1 week ago   2   Myth Theme (WordPress) Most recent comment from MeanThemes:Hi Lionel,I'm guessing there is an option in "Easy Facebook Like Button" to turn off the facebook like button on the homepage and archive pages?Then keep it on the posts page.No on really likes ... Nathaniel Super Cache   Updated 2 weeks ago   2 Lore Theme (WordPress) Most recent comment from MeanThemes:Hi Nathaniel,I'd recommend Total cache over Super Cache.We develop our websites to load as quickly as possible, this includes content and layout building as the page loads rather than delaying a ... Darnell Arnoult Sidebar on posts   Updated 2 weeks ago   4   Literary Theme (WordPress) Most recent comment from MeanThemes:no problem Sion Remove categories and tags from homepage blog feed (Textual theme)   Updated 3 weeks ago   4   Textual Theme (WordPress) Most recent comment from MeanThemes:No worries Ian a few questions   Updated January 14, 2016   11   Myth Theme (WordPress) Most recent comment from MeanThemes:Hi Ian, This should fix the image margin...You can use this CSS, paste it into the Appearance > Customize > Custom CSS Block....alignleft, a img.alignleft { margin-bottom: 0; margin-top: ... Darnell Arnoult Center page title on select pages?   Updated January 14, 2016   4   Literary Theme (WordPress) Most recent comment from MeanThemes:Yay, you must be the first person to say that :) Darnell Arnoult expand width of submenu so title doesn't wrap?   Updated January 14, 2016   4   Literary Theme (WordPress) Most recent comment from MeanThemes:No problem at all :) Darnell Arnoult Can't reduce size of page title/heading1   Updated January 12, 2016   3   Literary Theme (WordPress) Most recent comment from Darnell Arnoult:That works! Thanks! Roby Center the homepage   Updated January 11, 2016   6   Literary Theme (WordPress) Most recent comment from MeanThemes:No problem at all :)
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