Okay

Hi there,

Thanks for purchasing, here are the rules...

1. If you have purchased from ThemeForest, you can now login with your Envato account. Simply click "Verify Envato Purchase" from the theme selection screen or "Login with Envato" from the main screen.

2. Support is offered only for bugs and really small modifications (like a few lines of css or javascript). If you want bespoke modifications done to the theme, please contact us through http://www.meanthemes.com/contact with as much detail as possible.

3. We will endeavour to get back to you within 48 hours during Monday to Friday (we tend not to work weekends), we are usually much quicker than that though :)

4. Before submitting a ticket, please make sure you search through the open tickets to see if your question has already been answered.

5. Post as much info as you can on any issues: links and screenshots are a perfect way of doing this.

6. If you have an issue that is related directly to your website e.g. "I've uploaded this and it's not working" we will need to see a link of it not working so we can inspect and offer advice. We cannot unfortunately problem solve code issues from a screenshot.

7. Before you submit a support request please make sure you are running the latest version of your theme (and any required plugins), you can check this by going to the marketplace you bought the theme from and checking the changelog link.

8. Please be courteous and polite to our support team. We offer theme support for free on all of our themes for bug fixes. We don't actually have to do this under ThemeForest rules, we do it because we like to help people and keep our themes up to date with new features.

9. We reserve the right to refuse support should your behaviour or the contents of your website be deemed inappropriate.

As a final note, we periodically add MeanThemes Customers who have logged a support ticket here to a mailing list for support related issues and updates on new themes. By submitting a support ticket you are opting into this list. If you don't want to be on this list, simply unsubscribe when you receive a MailChimp email from us or mention it in your support ticket. 

Thanks,

The MeanThemes Team :)

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